Cancellation Procedures

Right of Rescission

The Kirby Company requires its independent Distributors to adhere to any country, state or local laws or regulations pertaining to consumers’ cancellation rights.

Golden Ager/Disabled Consumer Purchase Cancellation Procedure

Any consumer who, at the time of purchasing a Kirby cleaning system, is at least sixty seven (67) years old or has a disability (regardless of age) which restricts or prevents the consumer’s use of the Kirby system, may cancel and rescind the purchase transaction up to nine (9) months after the date of purchase.

Upon cancellation of the purchase transaction, the independent Distributor who made the sale will return all deposits, trade-in merchandise and down payments to the consumer. If trade-in merchandise is no longer available, the independent Distributor will return to the consumer merchandise of an equal value and a similar type as that of the trade-in merchandise.

Contact

To cancel your purchase under the Golden Ager/Disabled Consumer Cancellation Procedure,
please contact The Kirby Company’s Customer Relations Department:

Phone
United States and Canada: 1-800-494-8586
Monday-Friday, 8:00 a.m. – 5:00 p.m. (EST)

United Kingdom: 0800-328-1247
Europe: 00-800-5472-9272
South Africa: 0800-203-222
Russia: + 81080054729272
Australia: 1-800-781-556

Email

Complete the online Form to Contact us by Email

Mail
The Kirby Company
Customer Relations Department
1920 West 114th Street
Cleveland, OH 44102