Cancellation Policy

Right of Rescission

The Kirby Company requires its independent Distributors to adhere to any country, state or local laws or regulations pertaining to consumers’ cancellation rights. In the United States, Distributors must adhere to the federal “cooling off” rule, which is codified as Title 16 CFR Part 429.

Golden Ager/Disabled Consumer Purchase Cancellation Procedure

Any consumer who, at the time of purchasing a Kirby vacuum cleaning system, is at least sixty seven (67) years old or has a disability (regardless of age) which restricts or prevents the consumer’s use of the Kirby vacuum system, may cancel and rescind the purchase transaction up to nine (9) months after the date of purchase.

Upon cancellation of the purchase transaction, the independent Distributor who made the sale will return all deposits, trade-in merchandise and down payments to the consumer. If trade-in merchandise is no longer available, the independent Distributor will return to the consumer merchandise of an equal value and a similar type as that of the trade-in merchandise.


To cancel your purchase under the Golden Ager/Disabled Consumer Cancellation Procedure,
please contact The Kirby Company’s Consumer Relations Department:


United States and Canada: 1-800-494-8586
Monday-Friday, 8:00 a.m. – 6:00 p.m. (EST)
Saturday 9:00 a.m. – 4:00 p.m (EST)

United Kingdom: 0800-328-1247
Europe: 00-800-5472-9272
South Africa: 0800-203-222
Russia: 7 800 500 51 46
Australia: 1-800-781-556


Complete the online Form to Contact us by Email


The Kirby Company
Consumer Relations Department
1920 West 114th Street
Cleveland, OH 44102


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