Privacy Policy

The Kirby Company respects your privacy. You can visit The Kirby Company’s web site to read product and company information without telling us who you are and without revealing any personal information. The only information we collect and store during normal web site usage is the name of your Internet service provider, the web site that referred you to us, the pages you request and the date and time of those requests. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal web site usage we do not collect or store personally identifiable information such as name, mailing address, email address, phone number or social security number.

There are instances where The Kirby Company requests personally identifiable information to assist you or provide you with a service. This information, such as name, mailing address, email address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by The Kirby Company and is used to fulfill the visitor’s request. If you tell us that we should not use the information as a basis for further contact, we will respect your request. The information you provide is used by The Kirby Company to improve the services we provide you. It is never provided to any individual or company outside of the Scott Fetzer family.

If you have any questions, please don’t hesitate to contact us.


Copyright ©2018 The Kirby Company, A Division of The Scott Fetzer Company. All rights reserved. All text, images, graphics, animation, videos, music, sounds and other materials on this site are subject to the copyrights and other intellectual property rights of The Kirby Company, its affiliated companies and its licensors. The Kirby Company owns the copyrights in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or reposted to other sites.


All trademarks displayed on this site are subject to the U.S. Trademark rights of The Kirby Company. These trademarks include, but are not limited to, product brand names (e.g., Avalir), cleaning product names (e.g., Citrus Scuttle) and logos and emblems. The unauthorized use of any trademark displayed on this site is strictly prohibited.

The Kirby Company reserves the right to alter our privacy principles as business needs require. The Kirby Company will post any alterations to these principles on its web site in a timely manner.

Additional Information for EU Users

Kirby products and services are offered through independent distributors in the European Union and Kirby does not itself offer products and services in the European Union.   Kirby does not believe it has any direct obligations under the EU’s General Data Protection Directive (“GDPR”).  However, Kirby supports the transparency and information objectives of the GDPR and therefore is providing the following information to EU users of this website:

Data Controller:  The Kirby Company.  Please see the Contact section of our website for further details.

Purpose and Legal Basis for Processing:  To support out legitimate interests of providing you with general information regarding Kirby products and services and to respond to requests you specifically make to us regarding Kirby products and services.

Recipients:  Other than with your distributor and for purposes of running our customer support systems, we do not share your details outside of Kirby,

International Transfers:  Kirby and its IT systems are maintained in the United States.  Any personal data you submit to us is held in the United States.  We believe we adequately protect your information to the same level as it would be protected in the EU.

Personal Information Retention:  When you enter your details in this site, the data is generally retained for a period of [5] years from the last date of our contact with you, although it may be deleted earlier.

Data Subject Rights: To the extent permitted by law, you are entitled to obtain information on the processing of your personal data, to object to the processing of your personal data,  make use of your right to data portability and to have your personal data rectified or deleted or its processing restricted. You are also entitled to lodge a complaint with a supervisory authority, which is generally the supervisory authority where you work and/or are resident.

If you have given us your consent to contact you, you may revoke this consent at any time.  Such revocation will not affect any personal data which is processed by us on another legal basis, for example, to fulfill our obligations to ensure you are provided with any Kirby warranty cover to which you are entitled.

Download the GDPR Notice from The Kirby Company for those EU residents who completed warranty cards.