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Last Updated: November 4, 2020
The Kirby Company (the “Company”) takes your privacy seriously. We want you to know how we collect, use, share, and protect your personal data.
Personal data means information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We do not collect any information from anyone under 13 years of age. The Site, products and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Site.
a) Information You Give Us
We collect personal data that you voluntarily share with us through the Site. For example, we collect information from you when you create an account or fill out a request form on the Site.
The personal data you might provide us may include:
You may also submit (a) order information, including name, company name, product information, and delivery address; and (b) payment information, including billing address, credit card number, expiration date, and CVV into the Site. This information is transmitted via Transport Security Layer (TSL) encryption to a third-party order and payment processor under contract with the Company. This order and payment information is not stored on the Company’s servers.
b) Information We Collect Through Technology on The Site
We collect information through technology to enhance our ability to serve you. When you access and use the Site, the Company and, in some cases, our third-party service providers, collect information about how you interact with the Site. We describe below methods we use to collect information through technology.
IP Address and Other Connection Information
When you visit the Site, we collect your device identifier, browser information, and Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. We do not link your personal data to device identifier information, browser information, and IP addresses. Where, according to local law, IP addresses and the like are considered personal data, then we treat them as such.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features on the Site may not function properly.
We include small graphic images or other web programming code, called web beacons (also known as “pixel tags,” “web bugs,” or “clear GIFs”), on the Site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
Your ‘Do Not Track’ Browser Setting
We support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your personal data.
Unless you tell us otherwise by selecting the DNT browser setting, we may track your online activities over time and across third-party websites or online services. For example, we might use web beacons to help us determine what links or advertisers brought you to our Site. We then track your activities on our Site. We also may use web beacons to track your visits to other websites so that third-party service providers can display Company advertisements to you on those other websites based on your activities while on the Site (“remarketing”).
c) Information Third Parties Provide About You
We may supplement the information we collect about you through the Site with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, the service provider that processes orders submitted through the Site shares your order information, but not payment information, with us.
d) Information You Provide to a Third Party
We use the information we collect to serve you and improve your experience on the Site. Some examples include:
We retain your personal data for the duration of the customer relationship, if any. We also retain your personal data for 12 months after our last interaction with you.
We do not sell or rent your personal data to third parties. The following are some of the ways we share your personal data:
We require these third-party service providers, by written agreement, to provide safeguards for your personal data similar to the ones that we provide.
The security and confidentiality of your personal data is important to us. We have technical, administrative, and physical security measures in place to protect your personal data from unauthorized access or disclosure and improper use.
For example, we use Transport Security Layer (TSL) encryption to protect the data collection forms on our Site. In addition, we restrict access to your personal data. Only employees who need the personal data to perform a specific job (for example, a customer service representative) are granted access to personal data. Employees with access to personal data are kept up-to-date on our security and privacy practices.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to close your browser after you have completed your visit to the Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your personal data.
Kirby products and services are offered through independent distributors in the European Union and Kirby does not itself offer products and services in the European Union. Kirby does not believe it has any direct obligations under the EU’s General Data Protection Directive (“GDPR”). However, Kirby supports the transparency and information objectives of the GDPR and therefore is providing the following information to EU users of this website:
Data Controller: The Kirby Company. Please see the Contact section of our website for further details.
Purpose and Legal Basis for Processing: To support out legitimate interests of providing you with general information regarding Kirby products and services and to respond to requests you specifically make to us regarding Kirby products and services.
Recipients: Other than with your distributor and for purposes of running our customer support systems, we do not share your details outside of Kirby,
International Transfers: Kirby and its IT systems are maintained in the United States. Any personal data you submit to us is held in the United States. We believe we adequately protect your information to the same level as it would be protected in the EU.
Personal Information Retention: When you enter your details in this site, the data is generally retained for a period of  years from the last date of our contact with you, although it may be deleted earlier.
Data Subject Rights: To the extent permitted by law, you are entitled to obtain information on the processing of your personal data, to object to the processing of your personal data, make use of your right to data portability and to have your personal data rectified or deleted or its processing restricted. You are also entitled to lodge a complaint with a supervisory authority, which is generally the supervisory authority where you work and/or are resident.
If you have given us your consent to contact you, you may revoke this consent at any time. Such revocation will not affect any personal data which is processed by us on another legal basis, for example, to fulfill our obligations to ensure you are provided with any Kirby warranty cover to which you are entitled.
Thank you for your interest in making a request under the California Consumer Privacy Act (“CCPA”).
Please complete and submit the form below. This form collects personal identifiers to verify the identity of the person making the request and allows us to respond to the personal information request. This information will be shared with our verification service provider. Required fields are indicated with an asterisk (*).DOWNLOAD CCPA FORM
Copyright ©2020 The Kirby Company, A Division of The Scott Fetzer Company. All rights reserved. All text, images, graphics, animation, videos, music, sounds and other materials on this site are subject to the copyrights and other intellectual property rights of The Kirby Company, its affiliated companies and its licensors. The Kirby Company owns the copyrights in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or reposted to other sites.
All trademarks displayed on this site are subject to the U.S. Trademark rights of The Kirby Company. These trademarks include, but are not limited to, product brand names (e.g., Avalir), cleaning product names (e.g., Citrus Scuttle) and logos and emblems. The unauthorized use of any trademark displayed on this site is strictly prohibited.
The Kirby Company reserves the right to alter our privacy principles as business needs require. The Kirby Company will post any alterations to these principles on its web site in a timely manner.