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We’re committed to helping you get the most out of your new cleaner. This page will help you find answers to some of the most common questions we receive. You can also contact us directly at 1-800-437-7170 for assistance.
To remove the Power Nozzle:
To Re-Attach the Power Nozzle:
The safety switches will not allow the unit to turn on unless the Power Nozzle, Hose, Carpet Shampoo System, or Air Intake Guard is properly attached to the front of the unit. AND, the Mini Emtor, Shampoo Tank, or Hose is properly attached to the side of the unit. Check both to ensure proper installation.
Common reasons why the unit is not picking up dirt:
It is likely that the Belt is not turning freely on the Brush Roll. Flip out the Belt Lifter handle and turn it clockwise until the green arrows line up. This will release the belt from the inner hook so that it can turn freely on the Brush Roll. Also check the Brush Roll for tangled hairs or debris that may prevent it from turning freely.
To change the Belt:
Be sure to use only genuine Kirby carpet shampoo with your system. Unscrew the large cap from the top of the shampoo tank. Use it to measure Carpet Shampoo, not the cap from the bottle of shampoo. To clean a small room, fill the tank with water to the first line on the side of the tank. Then, add one capful of shampoo. To clean a large room, fill the tank to the third line and add three capfuls of shampoo.
In order to produce foam properly, the Suds Screen and the foam sponge must be in place on the shampoo tank. Remove the tank and check that both are properly in place.
Common causes for carpet that is too wet after shampooing:
Three Year Limited Warranty:
Lifetime Rebuild Plan:
Get started cleaning right away with these short videos.
The complete Owner’s Manual and Owner’s Video for your new Kirby home care system are just a click away.
Optional financing of Kirby home care systems is available from several finance companies. Kirby systems are not financed by The Kirby Company. If you have questions about payments or your finance plan, please refer to your purchase agreement or to the paperwork from your finance company for the contact information to reach them directly.
New Kirby home care systems are sold by independent, authorized Kirby Distributors. Your Distributor is your best source for parts, supplies, and service of your new Kirby system. If you are unable to locate the phone number of your local Distributor, please use our online zip code search tool to look up the information. Search Now
Each Kirby home care system has a unique serial number engraved next to the air exhaust port. Please have this number handy when calling our Consumer Relations Department. With this number, the representative can help you locate your independent Kirby Distributor and can most readily answer questions about your specific unit.
Still have questions? Give us a call at 1-800-437-7170 (USA & Canada). Our support staff is here to help.