Learn more about Kirby with these frequently asked questions

A: For new Kirby Systems purchased from an authorized Distributor or through Kirby.com, there is a three year limited warranty and a Lifetime Factory Rebuild program. Please check here for details on the warranty plan and rebuild program.

The cost to rebuild the Kirby depends on the model and serial number on the
machine. Call us at 1-800-437-7170 or send us an email at [email protected] for more information.

A: There is a fill line on the disposable bag and when the dirt reaches this line you should replace your disposable bag because it is no longer filtering properly. Be sure to utilize only Genuine Kirby filter bags, available here to ensure your Kirby system is cleaning properly.

A: First and foremost, only use genuine Kirby carpet shampoo with your system. Unscrew the large cap from the shampoo tank and use it to measure carpet shampoo. Do not use the cap from the bottle of the shampoo to measure. For a small room, fill the tank with water to the first line on the side of the tank and add one capful of shampoo. To clean a large room, fill the tank to the third line and add three capfuls of shampoo.

A: We do not suggest you wash the outer bag or get it wet.

A: This is your Neutral/Drive pedal. When you are vacuuming or using the carpet shampooer in the upright position, push down the Drive (D) pedal. This activates Tech Drive® power assist to make pushing your Kirby easy.

For the balance of product usage (i.e. cleaning hard floor surfaces, vacuuming in canister mode with attachment hose, vacuuming in hand held mode, using air pump, turbo accessory, etc.) push down the Neutral (N) pedal.


You invest a lot in your home. Help protect that investment and extend the life of your carpet, floors and furniture with the Kirby. For over 100 years, our customers have benefited from the confident clean that only Kirby can provide. Here are just a few reasons why nothing compares to the Kirby: