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HOW TO VIDEOS OWNER SUPPORT

FREQUENTLY ASKED QUESTIONS

Q: How do I take the nozzle off the front of the unit (and put it back on)?

A: To remove the power nozzle, or front head of the vacuum, first make sure the unit is turned off and is unplugged. Press the Toe-Touch pedal all the way down. Then, raise the headlight hood, pull the belt lifter handle toward you and turn it counterclockwise until the red arrows line up. Once the read arrows are lined up, turn the Accessory Lock counterclockwise, which will release the Power Nozzle. Now you may remove the nozzle and attach your next accessory and lower the hood. To re-attach the power nozzle, follow the steps above to remove the attached accessory. Once that is off, the belt on the Power Nozzle should be stretched on the hook inside. (If it is not, flip out the belt lifter handle and turn it counterclockwise until the red arrows line up. The hook should catch and stretch the belt inside.) Rest the two hooks on the rear of the Power Nozzle over the attaching bar on the front of the vacuum. Then push the nozzle against the unit and turn the Accessory Lock clockwise to lock in place. Flip out the belt lifter handle and turn it clockwise until the green arrows line up. This will release the belt from the hook to spin the brush roll.

Q: How come the unit won’t turn on when I press the power button?

A: First, make sure the unit is plugged in, and then check that the accessory connected to the unit is properly attached. Depending on what attachment you’re using, make sure the Power Nozzle, Hose, Carpet Shampoo System or Air Intake Guard is properly attached. Then, check to see if the Mini Emptor, Shampoo Take, or Hose is properly attached to the side. If those are all connected properly, your unit should turn on.

Q: The vacuum is running, but why isn’t it picking up any dirt from the floor?

A:There are a few reasons this may be happening. The vacuum might not set at the proper height. If the nozzle is too high off the floor, the brush will not reach the floor to clean it properly. To adjust the height, simply press the toe touch pedal on the side of the unit.
Another reason may be because the brush roll is not turning. If the brush roll indicator light on the nozzle is not on, that could mean the following: the brush roll isn’t turning freely, the belt is slipping, broken or not engaged. To engage the brush roll, flip out the belt lifter handle and turn it clockwise until the green arrows line up.
Lastly, you might have a full bag. Check the disposable filter bag to see if it’s full and replace it if it is.

Q: It smells like the belt is burning. What is wrong?

A:It is likely the belt isn’t turning freely on the brush roll. Flip out the belt lifter handle and turn it clockwise until the green arrows line up. This will release the belt from the hook in order to turn freely on the brush roll. Make sure to check the brush roll for tangled hairs or debris that may be preventing it from turning. .

ABOUT THE KIRBY COMPANY

Quality. Reliability. Performance.

If you’ve heard of Kirby before, it’s because we’ve been in homes cleaning up every day messes for more than 100 years. Jim Kirby developed the first model in 1906, and ever since, The Kirby Company has continuously enhanced and improved its American made vacuum designs.

Jim Kirby is best known for his home care system development and spent most his life fine-tuning the vacuum that is known for the best suction. The first model he developed employed water for dirt separation. In 1925 the Vacuette Electric became the forerunner of today’s multi-attachment model and was the birth of what was to become the world-famous convertibility feature of the modern Kirby home care system.

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TESTIMONIALS

Why so many love there Kirby!

September 27, 2017

I just bought my Kirby two days ago. I love it! … The salesman was so nice and showed me everything I needed to know. I enjoyed the experience and happy … It was worth the money!

Marcus H. / Facebook

September 24, 2017

We had an in-home demonstration a few days ago and we ended up buying the Kirby right out of the box … I shampooed my carpet and it looks brand new and my husband’s old recliner looks brand new! … Thank you Kirby for making such a find machine … You have made my life a whole lot easier!

Angie W. / Facebook
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