For assistance with using your new Kirby home care system, call The Kirby Company at 1-800-437-7170 or call us at 1-800-494-8586 if you have any questions or concerns regarding the in-home demonstration or your purchase.  Our team is ready to help!

About The Kirby Company

Located in Cleveland, Ohio, The Kirby Company is a privately held manufacturer of Kirby home care systems. These cleaners are marketed to independent, authorized distributors who in turn sell the systems to consumers through in-home demonstrations.

The Kirby Company began its existence as The Scott & Fetzer Machine Company in 1914. The company continued to produce Kirby vacuums as its mainstay product until the 1960s, when it began a program of expansion and acquisition.

Proud Member of The Scott Fetzer Company

In the mid-60s, The Kirby Company became a division of The Scott Fetzer Company. Today, Scott Fetzer encompasses 20 businesses creating high quality products for the home, family and industry. In addition to The Kirby Company, some of its best known businesses are World Book (encyclopedias), Douglas/Quikut (Ginsu knives), Carefree (RV accessories), and Wayne Water Systems (sump and utility pumps).

Need Assistance?

Call the Independent Distributor that Sold You the Kirby System

Each Distributor of Kirby products is an independently owned and operated business. They enter into sales contracts with consumers and provide service after the sale.  We suggest you contact your Distributor first for any questions related to the sale of the product or how to use it in your home.

If you financed your purchase, you should contact the finance company directly with any questions about payments.

Call The Kirby Company at 1-800-437-7170 for help using the system or to buy replacement parts and supplies.

Call The Kirby Company at 1-800-494-8586  should you have concerns relating to the service provided by the independent distributor that demonstrated or sold you the product.

Our goal is to ensure you’re enjoying the best cleaning performance possible from your Kirby home care system so that you remain a loyal and happy member of the Kirby family.



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