Review The Kirby Vacuum
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Kirby Avalir Platinum Vacuum Cleaner
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| 5 star | 56% | |
| 4 star | 6% | |
| 3 star | 15% | |
| 2 star | 9% | |
| 1 star | 14% |
1-5 of 34 reviews
For everyone hating you’re weird my mom has had hers for about 23 years and has 0 issues maybe if you guys stop abusing it it’ll work top tier for you too
Hi! 4 stars for unit and 0 stars for service. I bough avalir 2 unit in 2019 and after 5 years sent to service to do maintenance. I am from Romania and paid 2800 eur. After one month I sarted to call seller for maintenance status. They sent me from “mistake” another unit/serial number. My luck were that I made a photo of my serial in the miment that let in service. My serial were found into another county and sent to me. I paid 100 eur for something which i don’t know if they done because tild me that changed turbine with new one, new turbine has dust on her … i don’t know how, because were changed with new one.
Ok. I paid and when i started to clean house, after 2-3 minutes unit start to have some strange noise and switched off. Send a video to seller, and my unit were sent to the anither service. I’m affraid now, how much money will request from me for possible repair. I consider that this product is a Big Scam.
Love the new Kirby and I love working on Kirby’s too. I have vacuumed with my new Kirby had it demoed by nice folks named Barbra and Mr. J he shampooed the carpet and vacuumed it got alot of dirt out it did a very good job. It was used in hose mode so the ceiling fan can get vacuumed too well this is a gift from God too.
This is a review of a Kirby demonstration done in May, 2025. I do not own a Kirby but if I were younger and especially if I had children and pets and could afford it, I certainly would have considered buying a Kirby after the vacuum and shampoo demonstration done on one of my carpets yesterday.
The Kirby rep who did the demo, Jordan H, did a great job and is a wonderful representative for the Kirby product and company. He was upbeat, polite, respectful, knowledgeable, friendly and not pushy, although he clearly was hoping to ‘sell me’ on what a great product a Kirby is.
I am 76 and have some osteoporosis, so vacuuming/shampooing with a heavy machine is more difficult for me now than it used to be. Although the Kirby was fairly easy to push when put in the right mode, moving it from room to room, out of and back into its storage area, and changing some of the multi -purpose attachments at floor level are simply more than I care to deal with anymore. But for a younger, stronger person the Kirby could be a great help for many household cleaning chores.
Thanks again to Jordan H for the informative demo and for cleaning my carpet. Although I did not buy the product, I hope Jordan has many sales successes in his future!
Interesting comments above. My review is a response the all the low reviews above. Please do not take me as sounding too harsh. I love Kirby vacuums and want people to understand how they work. People do not seem to understand that the Kirby has remained very similar over the years because it has a design that actually works, unlike Hoovers, Eurekas, Dysons, etc. You buy a Kirby because it saves the life of your carpet, not destroys it like a Dyson. An above comment recommends Sebo vacuums. Sebo vacuums only pick up the dirt at the top of the carpet, not the dirt inside the carpet that rips apart your carpet fibers. Thus, with a Sebo your carpet is not getting clean, unlike a Kirby. The same thing goes for Miele and Riccar vacuums, which some people think are as good as a Kirby. And also, those vacuums will have been thrown into the trash long before my Kirby Avalir 2. If you keep buying an expensive Sebo ($300-over $1,000) you will eventually pay way more than if you bought a Kirby only one time (see above review by Casey H.). Remember, if you use the Kirby like it was designed to do be used, you will never have to buy another vacuum. In response to the low review about the Kirby not having a lifetime warranty, I don’t think that a person should give a low review if they had a misunderstanding. Kirby vacuums have never had a lifetime warranty, to my knowledge (call the Kirby Co. to confirm this.) Besides, if you take care of the Kirby, it will definitely not need much repair. In fact, that’s what their Factory Rebuild Program is for. (BTW, Kirby Co. loses money by helping customers through the Rebuild Program.) Other people in comments above are complaining about the Kirby’s weight. That’s why they designed the Avalir Platinum lighter than before! Tech Drive and the spring-loaded handle make up for any effort spent in carrying the Kirby (keep in mind that the Kirby, unlike lighter weight competing vacuums, has two convenient carrying handles that even out the vacuum’s weight when carrying it.) Next, if your Kirby does not turn on after sitting in a closet, the problem probably is not the vacuum’s reliability or quality. The cause is most likely something like a tripped electrical outlet, improper installation of the Kirby’s bag, rug nozzle, or hose (not installing those things properly will stop the motor from turning on), etc. In a review saying that buying a newer Kirby is a waste, consider that Kirby does not come out with a new vacuum except that it is improved from the previous model. Other comments talk about the Kirby’s noise. Yes, the Kirby is louder, but I heard that they are currently working to solve that problem. A bit of extra noise is not a big enough drawback to stop using the best vacuum in the world (maybe you could use earplugs?). Another low review complains about burning rubber smell. Yes, that will happen if you have not installed the belt properly, replaced the belt like you should, or are vacuuming rocks (I’ve done that and burned the belt, but of course I shouldn’t have been vacuuming 1/2-inch rocks!). A comment above talked about the Kirby Co. not having parts to replace a very old Kirby. I heard that a company that manufactured parts for them went out of business and Kirby could not recover the molds for many of their parts. What a shame, but not the Kirby Company’s fault. And to the above comment about the Kirby Carpet Shampooer not dispensing suds, most likely the knob controlling how much suds come out was on the wrong setting. I also have a hard time imagining it taking ten minutes every time you switch attachments. In conclusion, Kirby vacuums are great and any drawbacks they have do not overweigh their benefits. You can also check out the YouTube video: Four Reasons Why You Need a Kirby Vacuum. Thanks!